BondWork
Bondwork is a web app that helps our clients understand employee expectations and preferences to cultivate a culture of engagement and motivation.
Overview
My Contribution
Role
Timeline
Skills
Constraints
Market Research
This finding guided the project’s direction toward understanding the reasons behind employee turnover and exploring ways to solve problem from within. To ground our insights in evidence, we conducted external research to identify data-driven patterns behind the issue.
Discovering Turnover rate
The average turnover rate in Canada rose to 15.5% in 2023, up from 12.4% the previous year.
Research also shows that employee turnover costs exceed an average of $30,000 per person annually. This challenge results in significant costs related to hiring and training.
Understanding the Root Causes of Turnover
Based on our research, employees leave companies for 4 main reasons: role, salary, people, and work culture. Among these, people and work culture significantly impact overall job satisfaction and retention.
Problem Statements
Among the four major causes of employee turnover, we decided to focus on two key factors: people and company culture. Based on our findings, we developed the following problem statements using the "How might we" format:
How might we help HR understand employees’ needs and concerns before dissatisfaction grows?
How might we make it easier for team members to feel appreciated and motivated in their day-to-day work?
How might we encourage continuous engagement by turning positive behavior into tangible benefits?
Solutions
We come up with the idea that tools for fostering a supportive and engaging work environment which helps organizations reduce turnover, retain valuable talent, and build a strong, motivated workforce. BondWork service provides :
Competitors
Based on our research, we clarified the following features to differentiate BondWork from other competitors.
User Flow
Before working on the wireframe, we created user flow and came up with the idea to make clear design which align with users needs. Also we iterated user flow based on voice and feedback collections between designer and developer members.
Wireframe
I designed the wireframe: recognition feature in the perspective of HR professionals who are responsible for recognition programs. I focused on approaching that :
Recognition feature is
Providing graph and table how many request authorizers have to proceed.
Checking whether the request is appropriate to proceed or not.
Meant to be low time commitment.
Revision & Iterate
Product and Design decisions are embedded in all parts. Inside of it, I specifically would like to point out 2 areas.
Dashboard
Our target user is HR and Team manager and main task is going to be checking and processing the amount of requests from employees. To easy to make tracking the status, we input progress bar and made badges which can easily differentiate by colours.
After
Before
Table
BondWork utilize tables for each feature, and each table has different column and row items. We iterate the design to make consistency and ensure that users don't feel disoriented when moving from one feature to another.
Mockup
Key Screens : Conduct Employee Satisfaction Survey
Key Screens : Recognition Request Process
Recognition Management provides clear data on employee requests, allowing the HR team to quickly identify pending items. Recognition drivers show the current status of recognition categories, helping HR understand areas of interaction among employees and identify categories needing improvement to enhance workplace quality.
Key Screens : Exchange Points and Earn Benefits
The rewards dashboard will feature real-time analytics and detailed reporting, enhanced by graphical representations of ongoing and upcoming rewards as well as the status of requests (pending, approved, rejected). These insights can be viewed on a weekly, monthly, quarterly, and yearly basis
What I learned
The importance of clarifying the problem and solution
The importance of graphs and using the proper data
